Returns & Exchanges
At URX, we stand behind the quality of our high-performance electronics and offer a 30-day window for hassle-free returns on all products in their original condition. Whether you have changed your mind or encountered a technical issue, our team is dedicated to ensuring a smooth resolution.
Initiate Your Request
Log into your URX account, navigate to your order history, and select the 'Return Item' button to generate a unique RMA number.
Package Your Device
Securely pack the item in its original packaging including all cables, manuals, and accessories to ensure full credit eligibility.
Ship to URX
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the device's condition, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing